Delivery Policy

ADVANCE ORDERS, CUT-OFF TIME AND NOTIFICATIONS

We accept advance orders up to a week prior to your delivery date. Orders placed after 5:00PM will be accepted for earliest delivery the following day. Please select your preferred delivery date and time on check-out. You will receive a text confirmation after placing your order. We may call or text you directly, if necessary. You will also be notified via text if your order has been dispatched for delivery.

AREA OF COVERAGE AND FEES

We may receive online orders any time of the day for delivery to Metro Manila cities and Rizal up to a 30km distance from warehouse. Delivery fees will be calculated on check-out, before proceeding to payment. Delivery fees may range from Php100 to Php350 depending on the distance of your location from the pick-up location (Makati). If your location is not covered by our delivery area, please contact us through our landline or cellphone number in the “Contact Us” page to see if we can accommodate your area.

POSSIBILITY OF DELAYS

The delivery time slot for the next available hour does not take into account the distance of your delivery address. When selecting time slots, please note that peak hours, rainy weather, and holidays may affect delivery time due to volume of orders and heavier road traffic. We appreciate your understanding.  

STORE / CURBSIDE PICK-UP OPTION

You may also choose to select the “Store Pick-Up” option and arrange to pick-up personally. If you need our staff to deliver your order to your car by the driveway, please indicate “Curbside Pick-Up” along with your vehicle type, color and plate number in the “Special Request” portion. For curbside pick-up, please call us in our landline or cellphone number to inform us when you have arrived. There are no added fees with the Store Pick-Up option, including the curbside pick-up service.

PAYMENT

Payment may be made online via credit card/debit card (Paymongo), bank transfer and G-cash (Dragonpay). Philippine banks are covered in the bank transfer (Dragonpay) option. In the unlikely case you are not able to make an online payment, you may choose the “Offline Bank Transfer/Cash on Delivery (COD)” option. In this case, your order is not confirmed until our staff directly contacts you and accepts your order. Please note that COD will entail additional delivery fees due to the double trip for cash handling and may not always be approved for farther locations and huge amounts

Php30 convenience fee for the rider will be shouldered by the customer.

We humbly ask for your patience and understanding as we work hard to fulfill each order safely and with care.